At Jaipur Jewellery House, we understand the importance of timely and secure delivery of your jewelry products. Our Shipping and Delivery Policy is designed to provide you with clear information on how we process and deliver your orders. Please read the following policy carefully.
1. Shipping Methods and Costs
We offer several shipping options to meet the needs of our customers. Shipping costs and delivery times will be calculated at checkout based on the delivery address and the shipping method selected. Our available shipping options include:
- Standard Shipping: [Insert Estimated Delivery Time] days
- Expedited Shipping: [Insert Estimated Delivery Time] days
- International Shipping: [Insert Estimated Delivery Time] days (depending on destination)
Shipping costs will be shown at checkout, and may vary depending on the destination, weight, and size of the order.
2. Processing Time
- Order Processing: Once your order is placed, it will typically take [Insert Number of Days] business days for us to process and ship your order. Orders are processed on weekdays, Monday to Friday, excluding holidays.
- Order Confirmation: After placing an order, you will receive an order confirmation email. You will also receive a shipping confirmation email once your order has been dispatched.
- Customization Orders: For custom or personalized jewelry, please note that additional processing time may be required to ensure the quality and precision of the customization. This may take an additional [Insert Number of Days] business days.
3. Shipping Locations
We currently offer shipping to the following locations:
- Domestic Shipping: We ship to all addresses within [Insert Country].
- International Shipping: We offer international shipping to a wide range of countries. Please note that international shipping charges may vary based on your destination. International shipping details will be provided at checkout.
Note: Customers are responsible for ensuring that the delivery address provided is correct. Jaipur Jewellery House is not responsible for any delays or issues caused by incorrect shipping details.
4. Delivery Time
Delivery times vary based on the shipping method selected and your location. The estimated delivery time will be provided at checkout. Please note that delivery times are estimates, and delays may occur due to unforeseen circumstances such as weather, holidays, or issues with the carrier.
For international orders, please be aware that customs clearance or import regulations may cause additional delays that are beyond our control.
5. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your delivery. We partner with trusted carriers to ensure your order reaches you safely and on time.
Tracking Issues: If you encounter any issues with tracking, or if your package does not show any updates, please contact our customer support team for assistance.
6. Shipping Restrictions
- P.O. Boxes: We may not be able to ship to P.O. Boxes. Please ensure that a valid physical address is provided.
- Customs and Import Duties: For international shipments, customs duties, taxes, and import fees may apply depending on the destination country. These fees are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for further details before placing your order.
7. Shipping Damages and Lost Packages
- Damaged Goods: If you receive an item that is damaged or defective, please contact us immediately at [Insert Email Address] or [Insert Phone Number]. We will work with you to resolve the issue, either by providing a refund or arranging for a replacement.
- Lost Packages: If your package is marked as delivered but you have not received it, please contact our customer support team. We will assist you in filing a claim with the carrier, but please note that Jaipur Jewellery House is not liable for lost packages once they have been delivered to the provided address.
8. Return Shipping
If you need to return an item, please refer to our [Return and Refund Policy]. You will be responsible for the return shipping costs, unless the product is defective or damaged upon arrival.
9. Customer Responsibilities
- Correct Address Information: Please ensure that your shipping address is accurate and complete. Jaipur Jewellery House is not responsible for delivery delays or non-delivery due to incorrect or incomplete addresses.
- Availability for Delivery: If the carrier is unable to deliver the package due to the recipient’s unavailability or other issues at the delivery location, you may be responsible for any additional shipping costs or delays incurred.
10. Contact Us
If you have any questions about our Shipping and Delivery Policy or if you need further assistance with your order, feel free to contact us at:
Jaipur Jewellery House
Address: K15 Keshav path, Ahinsa Circle, C-scheme, Jaipur (Raj)
Email: info@jaipurjewelleryshop.com
Phone: +91-9928477888