At Jaipur Jewellery House, we strive to ensure that every customer is fully satisfied with their purchase. However, we understand that there may be situations where a customer wishes to cancel an order or request a refund. This Cancellation and Refund Policy outlines our process and guidelines for cancellations, returns, and refunds.
1. Cancellation Policy
Once an order is placed, we strive to process it as quickly as possible. However, if you wish to cancel an order, please review the following guidelines:
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Order Cancellation Before Shipment: If you wish to cancel your order before it has been shipped, you may request a cancellation by contacting our customer support team at [Insert Email Address] or [Insert Phone Number]. If your order has not yet been processed, we will gladly cancel the order and issue a full refund.
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Order Cancellation After Shipment: Once your order has been dispatched or shipped, it is no longer eligible for cancellation. You will need to follow the return procedure outlined below to return the product after receiving it.
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Custom or Personalized Orders: Custom or personalized items (such as engraved jewelry) cannot be canceled once the order has been processed or production has begun. Please ensure that you are fully satisfied with your design or customization before placing your order.
2. Refund Policy
We want to ensure you are happy with your purchase, and we offer a fair and transparent refund process. Please read the following guidelines:
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Eligibility for Refund:
- You are eligible for a refund if you receive a defective or damaged product. Please contact us within [insert number of days] days of receiving the product with photographic evidence of the damage or defect.
- Products returned within [insert number of days] days from the date of delivery in their original, unused condition and packaging are eligible for a full refund.
- Custom or personalized items are generally not eligible for refunds unless they are damaged, defective, or an error occurred in the customization process.
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Return Process:
- Request for Return/Refund: To initiate a return or refund, please contact our customer service team at [Insert Email Address] or [Insert Phone Number]. Provide your order number, details about the item, and reason for the return.
- Return Shipping: Once your return request is approved, you will receive instructions for returning the product. You will be responsible for the cost of return shipping unless the item is defective or damaged.
- Inspection of Product: Upon receiving the returned product, we will inspect it to confirm it meets our return policy criteria (unused, original packaging, etc.). If the item meets these requirements, we will proceed with issuing a refund.
- Refund Issuance: Refunds will be processed to the original payment method. Please note that it may take up to [insert number of days] business days for the refund to appear on your account, depending on your payment provider.
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Non-Refundable Items:
- Gift cards, personalized/customized products, or any items that were marked as final sale during the purchase process are not eligible for refunds.
- Products that are damaged due to misuse, lack of care, or improper storage are not eligible for refunds.
3. Processing Time for Refunds
Once the returned product is received and inspected, we will process your refund within [insert number of days] business days. Refunds will be credited back to the original payment method used during the purchase.
Please note that the time it takes for the refund to reflect in your account may depend on your payment provider’s policies. This can take an additional 5–10 business days.
4. Exchanges
If you wish to exchange an item for a different size, color, or style, please contact our customer support team at [Insert Email Address] or [Insert Phone Number]. We will guide you through the exchange process. Please note that exchange availability depends on stock and availability of the requested item.
5. Contact Information
If you have any questions or concerns regarding our Cancellation and Refund Policy, or if you need assistance with your return, please feel free to contact our customer support team:
Jaipur Jewellery House
Address: K15 Keshav path, Ahinsa Circle, C-scheme, Jaipur (Raj)
Email: info@jaipurjewelleryshop.com
Phone: +91-9928477888